How Wallet Records Stay Connected
Our Privacy Policy covers the details needed to operate your account and respond to payment status questions. When you use DANA, OVO, GoPay or QRIS, we may record the wallet route, amount status, reference details and time of the request; bank transfer and virtual account activity
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can create similar records. We use those details to match a cashier step to your account, investigate an incomplete status and protect sign-in activity. We do not ask you to send wallet credentials in a support message. Access and eligibility depends on local law, and the
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policy applies to your use of the Indonesia-facing service where local law permits.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.